Policies & Procedures

Health and Safety

Visual Arts Mississauga takes the health and safety of our community seriously. Hand sanitizer is available throughout our building and our public washrooms are cleaned by the City of Mississauga multiple times daily. Face masks are encouraged but not mandatory. We ask for the cooperation of all staff, students, and volunteers to respect the choice of others if they choose to wear a mask or not. Please continue to monitor any symptoms and use your best judgement when attending our classes.

Cancellations, Refunds and Credits

Please consider the course description, level, day and time of the course so that it suits your needs, abilities and schedule prior to registration.

All course and workshop cancellations to receive a credit or a refund must be made by the customer no less than one week prior to the start date of the course. There are no exceptions.

All cancellations, refunds or credits are subject to a $30 administrative fee (+ HST where applicable).

Cancellation for camps must be made by the customer no less than two weeks prior to the scheduled start date after which there is no refund.

Memberships and entry fees to exhibitions are non-refundable.

Course cancellations must be made by the customer no less than one week before the start date of the course. Administrative charges may apply. VAM will not provide refunds or credits for cancellations made after that time. There are no exceptions.  

Magic Mondays, Art Night Out, Online courses, workshops, Memberships, and Exhibition fees are non-refundable.

Requests for policy exceptions must be made by the customer in writing to info@visualartsmississauga.com as soon as a concern arises. All requests are subject to review and approval by VAM’s Program Development Manager and Executive Director.

Course Cancellations

VAM reserves the right to postpone or cancel programs for any reason. In the event that VAM postpones or cancels a paid program, students will be offered a refund, a credit, or the opportunity to transfer to another course of equivalent value if there is space available. There is no administrative fee applied to refunds or credits for programs cancelled by VAM.

VAM administration reserves the right to postpone or cancel a course one week prior to the start date due to insufficient registration. We encourage students to purchase required materials for a course or workshop until closer to the start date, or keep receipts for any purchased materials.


Transfers are possible only if there is space available and if the transfer is made no less than one week prior to the start date of the course. Transfers will not be made once the term has begun. There is a $30 + H.S.T.* administrative fee for transfers made less than one month before the course start date.

Age Requirements

Children must be the age listed in course description when the course starts. VAM may request proof of age at any time. Children who are not the correct age for the program will be transferred to an appropriate group or removed from the program.  Exceptions will not be made for students who do not meet the minimum age requirement.

Missed Classes

Course start dates are listed on customer receipts. Students and parents should make note of their course start dates when they register. VAM does not provide credits, refunds, or makeup classes for students absent from regularly scheduled classes.


Auditing or sitting in on any course for any reason is not permitted. Students may be asked to show proof of payment to the instructor at the first class.

Physical and/or Verbal Aggression

VAM has a zero-tolerance policy for violence and bullying. Students who display aggressive, harassing, hateful, violent, or otherwise disrespectful behaviour will be removed from programs at the discretion of the Executive Director or Program Development Manager. A refund for the balance of remaining classes will be issued. (Subject to the $30 + H.S.T.* administration fee)

Weather Related Closures

VAM does not contact students individually for weather-related closures. Closures are listed on the visualartsmississauga.com home page and on the voice message at 905-277-4313 two hours before the start of class.