Policies

Visual Arts Mississauga takes the health and safety of our community seriously. Hand sanitizer is available throughout our building and our public washrooms are cleaned by the City of Mississauga multiple times daily. Face masks are encouraged but not mandatory. We ask for the cooperation of all staff, students, and volunteers to respect the choice of others if they choose to wear a mask or not. Please continue to monitor any symptoms and use your best judgement when attending our classes.

Please consider the course description, level, day and time of the course so that it suits your needs, abilities and schedule prior to registration.

All cancellations, and refunds are subject to a $30 administrative fee (+ HST where applicable).

Course cancellations must be made by the customer no less than one week before the start date of the course. VAM will not provide refunds for cancellations made after that time. There are no exceptions.  

Cancellation for camps must be made by the customer no less than two weeks prior to the scheduled start date. VAM will not provide refunds for cancellations made after that time. There are no exceptions.  

Memberships, Entry fees to exhibitions and workshops are non-refundable.

Requests for policy exceptions, refunds or course transfers must be made by the customer in writing to info@visualartsmississauga.com as soon as a concern arises.

All requests are subject to review and approval by VAM’s Program Development Manager and Executive Director.

VAM reserves the right to postpone or cancel programs for any reason. In the event that VAM postpones or cancels a paid program, students will be offered a refund, or the opportunity to transfer to another course of equivalent value if there is space available. There is no administrative fee applied to refunds or credits for programs cancelled by VAM.

VAM administration reserves the right to postpone or cancel a course one week prior to the start date due to insufficient registration. We encourage students to purchase required materials for a course or workshop until closer to the start date, or keep receipts for any purchased materials.

Children must be the age listed in course description when the course starts. VAM may request proof of age at any time. Children who are not the correct age for the program will be transferred to an appropriate group or removed from the program.  Exceptions will not be made for students who do not meet the minimum age requirement.

Course start dates are listed on customer receipts. Students and parents should make note of their course start dates when they register. VAM does not provide refunds, or makeup classes for students absent from regularly scheduled classes.

Auditing or sitting in on any course for any reason is not permitted. Students may be asked to show proof of payment to the instructor at the first class.

VAM has a zero-tolerance policy for violence and bullying. Students who display aggressive, harassing, hateful, violent, or otherwise disrespectful behaviour will be removed from programs at the discretion of the Executive Director or Program Development Manager. A refund for the balance of remaining classes will be issued. (Subject to the $30 + H.S.T.* administration fee)

VAM does not contact students individually for weather-related closures. Closures are listed on the visualartsmississauga.com home page and on the voice message at 905-277-4313 two hours before the start of class.